FaQs

REGISTRATION

Do i need to register before placing an order?

You do not need to register before placing an order. You may register as soon as you have finished shopping, or check out as a Guest. Our registration process is fast, free, and will save you time for future purchases.

Why should i become a registered user?

  • You will not be required to re-enter your shipping or billing addresses every time you order online. Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise.
  • You can browse, shop and, if necessary, complete your order at a later time. We'll keep track of the items you've already put in your shopping bag so that when you come back later, you will not have to re-select the items again. Note that placing items to your shopping bag for purchase at a later time does not guarantee item availability.

How do i change my account information?

As soon as you sign in to your account with your email address and password, it will direct you to your account overview to update/edit your account information.

Can i change my email address in my account?

Sorry, we are not available until now, We will offer this function in the future.

 

 ORDERING

What kind of payment methods do you accept?

We accept Credit Card, Apple Pay, Paypal Payment right now.

Is my privacy and personal information secure on your site?

Shopping on our site is safe and secure.

 

ORDER STATUS

How do i check on the status of my order?

  • You may view the status of your order by logging into your JaapTech account and find your orders with the status display. Your order has been received or Your shipment has been processed, based on the valid email address provided to us.
  • If you did not receive any confirmation emails, please check your email spam filter. Select jaaptech.com as a trusted website domain in your spam filter.
  • To avoid any duplicate orders, please go to MY ACCOUNT to verify your order has been placed before resubmitting your order.
  • Please allow 24 to 48 hours for your order status to change.

Why was my order cancelled?

  • JaapTech was unable to verify the billing information that was entered on the order. If the billing address does not match with what the credit card issuer or bank has on file, the order may be automatically canceled.
  • When our products are not in stock at your location address. We are sorry that we do not support cross-country shipments at this time.
  • When the billing address provided by the first-time customer does not match the shipping address, we need you to verify your identity within three days.
  • To reduce fraudulent orders, when your location is too far away from the shipping address, we will also cancel the order.
  • If you still need assistance, please contact us.

 

SHIPPING

What kinds of shipping options do you offer?

Shipping methods are selected by our warehouse in order to get you your item in a quick, reliable way. As JaapTech has warehouse New York Based, shipping methods depend on the destination address. Orders shipping to an address within the USA are generally shipped via USPS. And Rest of the World we ship via Fedex or DHL.

Do you ship to worldwide now?

  • Yes, We ship World Wide.

How long can i get it?

  • Now we provide FREE SHIPPING for all orders in the USA, the shipping time is around 2 to 4 business day but could be up to 10 business days.
  • When shipping to Rest of the World, your order will arrive within 5 to 7 business days based on your location.
  • In many areas, Saturday and Sunday delivery may be available. Otherwise, our shipping methods apply to business days only, not weekends or holidays.

How do i track my package after it has been shipped?

  • As soon as your package is shipped, you may receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier's website.
  • Or you can log into your account and get the tracking number and link directly.

 

RETURN

What is your return policy?

  • 30-Day Money-Back Guarantee for the items in the original package.
  • We accept products to be returned for a full refund for any reason within a month from the order date if the item is brand new in the original package. All returned items must be in brand new condition, in their original unaltered box and must include all packing material, manuals, and accessories.

How soon will i receive a refund for my refund?

  • Products can be returned for replacement or refund within 3 months for quality-related issues. For orders expired 3-month window, the buyer can only return for a replacement if there are some quality issues with the product.
  • Please contact us to schedule an appointment to return your items and get the return address within the United States.
  • It can take up to 7-14 days for an item to reach us once you return it. Once the item is received at our fulfillment center, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.

 

 

I cannot find the answers to my question, how do i reach customer service?

Pls contact with our email customer service which is jaaptech@outlook.com